FAQ

We use only the finest materials including 14k and 18k gold, sterling silver, platinum, genuine diamonds, and precious gemstones. All our pieces are crafted with hypoallergenic materials and come with authenticity certificates.

Yes! We specialize in creating bespoke jewelry pieces. Our experienced designers will work with you to bring your vision to life. Custom orders typically take 3-6 weeks depending on complexity. Contact us for a consultation.

We offer a 30-day return policy for unworn items in original condition with tags and packaging. Custom and engraved pieces are final sale. Exchanges are welcome within 14 days. Please contact our customer service team to initiate a return.

Standard shipping within Belgium takes 1-2 business days. EU countries receive orders in 3-5 business days. International shipping takes 7-14 business days. Express shipping options are available for faster delivery.

Yes! We offer free standard shipping on all orders over €150 within Belgium and €250 for EU countries. Orders below these amounts have a flat shipping rate of €8.95 (Belgium) and €15.95 (EU).

All jewelry is carefully packaged in elegant gift boxes with protective padding. High-value items are shipped via insured, tracked delivery requiring signature confirmation. We use discreet packaging for security purposes.