Privacy policy

Last updated: August 11, 2026

Bhavmayi Creations ("Bhavmayi Creations", "we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated jewellery shopping experience (the "Services").

This Privacy Policy explains how Bhavmayi Creations collects, uses, stores, and discloses your personal information when you visit, use, or make a purchase or other transaction through our website or otherwise communicate with us.

Our website is powered by Shopify, which provides the technology and infrastructure that enables us to offer our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another individual.

Depending on how you interact with our Services and as permitted by applicable law, we may collect or process the following categories of personal information:

  • Contact Information including your name, billing address, shipping address, phone number, and email address.
  • Payment Information including payment method, transaction details, payment confirmation, and other information required to process your order. Payment information may be securely processed by third-party payment providers.
  • Account Information including your account details, username, password, preferences, and settings, where applicable.
  • Order and Transaction Information including products you view, add to your cart, purchase, return, exchange, cancel, or otherwise interact with, as well as your previous transactions.
  • Communications with Us including information you provide when you contact us for customer support, product enquiries, returns, exchanges, or other assistance.
  • Device Information including information about your device, browser, IP address, network connection, and other technical identifiers.
  • Usage Information including information about how and when you interact with our website and Services.

How We Collect Your Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information to us.
  • Automatically through our website, including through cookies and similar technologies when you browse or interact with our website.
  • From our service providers, when third-party providers collect or process information on our behalf to provide services such as payment processing, shipping, analytics, customer support, and website functionality.
  • From our business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Bhavmayi Creations, we may use your personal information for the following purposes:

Provide and Improve Our Services

We use your information to:

  • Process and fulfill your orders.
  • Process payments and transactions.
  • Arrange shipping and delivery.
  • Process returns, exchanges, and cancellations.
  • Manage your customer account.
  • Provide customer support.
  • Remember your preferences.
  • Improve our website, products, and services.
  • Provide you with a personalized shopping experience.
  • Recommend products that may be relevant to your interests.

Marketing and Promotions

With your consent where required, we may use your information to send promotional communications, including information about:

  • New jewellery collections.
  • New arrivals.
  • Special offers and discounts.
  • Seasonal campaigns.
  • Events and promotions.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing communications.

Security and Fraud Prevention

We may use your personal information to:

  • Help maintain the security of our website.
  • Verify customer accounts.
  • Detect and prevent fraudulent or unauthorized transactions.
  • Investigate suspicious, illegal, unsafe, or malicious activity.
  • Protect our customers, business, website, and services.

Communicating With You

We may use your contact information to communicate with you regarding:

  • Your orders.
  • Payments.
  • Shipping and delivery.
  • Returns and exchanges.
  • Customer support requests.
  • Account-related matters.
  • Important updates regarding our Services.

Legal and Regulatory Requirements

We may process your information where necessary to comply with applicable laws, regulations, legal processes, government requests, or to establish, exercise, or defend our legal rights.

How We Disclose Personal Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our Services.

These may include:

  • Shopify, which provides the technology and infrastructure used to operate our online store.
  • Payment service providers that process payments and transactions.
  • Shipping and delivery partners that help us deliver your orders.
  • IT and technology service providers that help us maintain our website and systems.
  • Analytics and marketing service providers that help us understand website usage and improve our marketing.
  • Customer support providers that assist us in responding to customer enquiries.
  • Business and marketing partners, where permitted by applicable law and subject to their own privacy policies.
  • Government authorities or legal professionals, when disclosure is required by law or necessary to protect our legal rights.
  • Other third parties when you specifically request or authorize us to share your information.

We do not sell your personal information as part of our normal business operations.

Relationship With Shopify

Our online store is hosted on Shopify. Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve its platform and related services.

Information submitted through our website may be transmitted to and processed by Shopify and other service providers, including providers that may be located outside India.

Shopify's processing of personal information is also subject to Shopify's own privacy policies and terms.

You can learn more about Shopify's privacy practices through the Shopify Privacy Policy.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand how visitors use our website, and improve your shopping experience.

Cookies may help us:

  • Keep products in your shopping cart.
  • Remember your preferences.
  • Understand website traffic and usage.
  • Improve website performance.
  • Provide relevant marketing and advertising where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Websites and Links

Our website may contain links to websites, applications, social media platforms, or other online services operated by third parties.

If you follow a link to a third-party website, you should review that website's privacy policy and terms separately.

Bhavmayi Creations is not responsible for the privacy, security, content, or practices of third-party websites that we do not control.

Children's Privacy

Our Services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us using the contact information provided below so that we can take appropriate steps to delete such information where required by applicable law.

Security and Retention of Your Information

We take reasonable measures to help protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Fulfilling orders and providing our Services.
  • Maintaining customer accounts.
  • Providing customer support.
  • Complying with legal and regulatory obligations.
  • Resolving disputes.
  • Preventing fraud.
  • Enforcing our agreements and policies.

Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information, including:

Right to Access

You may request information about the personal information we hold about you.

Right to Correction

You may request that inaccurate or incomplete personal information be corrected.

Right to Deletion

You may request deletion of your personal information, subject to applicable legal requirements and exceptions.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a commonly used format.

Marketing Preferences

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link provided in our marketing emails.

Please note that even if you opt out of marketing communications, we may still send you essential non-promotional communications relating to your orders, account, transactions, or customer service requests.

To exercise your privacy rights, please contact us using the details provided in the Contact Us section below.

Complaints

If you have any concerns or complaints regarding how Bhavmayi Creations handles your personal information, please contact us.

We will review your concern and take reasonable steps to address it in accordance with applicable laws and regulations.

International Transfers

Because we use Shopify and certain third-party service providers, your personal information may be processed or stored outside India.

Where required by applicable law, we will take appropriate measures to ensure that personal information transferred internationally receives an appropriate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Bhavmayi Creations
Email: info@bhavmayi.com
Address: Jaipur, Rajasthan, India

For privacy-related enquiries, please email us at info@bhavmayi.com.