Return & Exchange Policy

At Bhavmayi, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns and exchanges under the following conditions.

Returns & Refunds

Full Refund

Eligible products may be returned for a full refund within 7 days of the delivery date for online orders or the purchase date for in-store purchases.

Store Credit

Returns requested after 7 days but within 14 days of purchase or delivery will be eligible for store credit only.

Exchanges

Eligible products may be exchanged within 45 days of the purchase or delivery date, subject to product availability.

Gift Returns

Items received as gifts may be returned for store credit within 45 days of the original purchase date. Proof of purchase or order details may be required.

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Return Eligibility

To qualify for a return or exchange, items must:

• Be unused, unworn, and in their original condition.

• Include original packaging, tags, certificates, and accessories (if applicable).

• Not show signs of wear, damage, alteration, or misuse.

Bhavmayi reserves the right to refuse returns that do not meet these conditions.

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Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

• Sale, clearance, outlet, or discounted items.

• Customized, personalized, or made-to-order products.

• Gift cards.

• Products received as promotional giveaways, prizes, or donations.

• Items purchased through third-party retailers or marketplaces (subject to the seller's individual return policy).

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Return Shipping

For online returns, customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as Bhavmayi cannot be held responsible for lost return shipments.

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our Customer Support team within 48 hours of delivery with photographs of the product and packaging. We will review the issue and arrange an appropriate resolution.

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Frequently Asked Questions

Can I return an online purchase in-store?

Yes. Eligible online purchases may be returned or exchanged at any authorized Bhavmayi retail location. Please bring your order confirmation or proof of purchase.

Can I return an in-store purchase online?

Yes. Eligible in-store purchases may be returned through our online return process. Proof of purchase is required.

Can I exchange my item for a different product?

Yes. Eligible items may be exchanged within 45 days of purchase, subject to product availability.

Do you offer gift receipts?

Gift receipts may be requested for eligible purchases. For online orders, pricing information is not included in the package, making it suitable for gifting.

How can a gift recipient request a return or exchange?

The recipient may contact our Customer Support team and provide the purchaser's name, order number, or other available purchase details. A separate gift receipt is generally not required.

How long does it take to receive a refund?

Once your return is received and inspected, approved refunds are typically processed within 5–10 business days to the original payment method. Processing times may vary depending on your payment provider.